Frequently Asked Questions
General Questions
What types of businesses does Rivermark Strategy work with?
We work with small and mid-sized enterprises (SMEs) across Asia — typically between 5M and 100M THB in annual revenue. Our clients span manufacturing, logistics, management, retail, professional services, hospitality, tourism, and more. If your business needs structure, clearer direction, or stronger day-to-day performance, we can help.
Do you work internationally or only in Thailand?
We’re proudly based in Thailand and support clients nationwide, as well as across Southeast Asia. Our work blends onsite visits with remote sessions to fit your needs.
How do I know which service is right for my business?
Start with our Quick Discovery Call, a simple, no-pressure conversation to understand your goals. We’ll recommend the most effective next step.
Programs, Pricing & Engagement
Are your prices fixed or flexible?
Each service has a clear range based on business size and scope. Once we understand your objectives, we confirm a precise proposal with no hidden costs.
Do you offer payment plans?
Yes. We can structure payments to align with your cash flow and project timeline.
Can you customise a program?
Absolutely. Every engagement is tailored, timing, depth, and support levels are adjusted to fit your goals and operating style.
What’s included in the monthly retainer?
You receive ongoing strategic and operational support, including:
- Regular planning and performance meetings
- Weekly reviews and tactical calls
- On-demand support via phone or message
- Shared performance milestones and dashboards
How soon can we start?
Usually within 2–3 days of confirming your engagement. We move quickly because momentum matters.
Working With Us
How do you measure results?
Each engagement begins with a clear roadmap outlining priorities, actions, and success indicators.
We measure practical, visible improvements such as:
- Better margins
- Smoother operations
- Stronger alignment
- More predictable performance
How do I know the consultant understands my industry?
We match you with someone experienced and familiar with the rhythm of your industry.
Our team has worked across multiple sectors, allowing us to adapt proven methods to your specific reality.
What makes Rivermark Strategy different?
We don’t just diagnose problems, we guide you through execution with structure, discipline, and clarity. You’ll always know what to do, when to do it, and how to measure progress.
Service Terms
How does an engagement officially begin?
Work begins once you confirm the engagement in writing (email or message). We then schedule next steps and outline what we need from you.
Are payments refundable?
No. Payments already made are non-refundable, as consulting is based on time and expertise.
What do you need from us to work effectively?
- Accurate information and documents
- Availability for meetings and decisions
- Strong internal communication
- Timely responses to maintain momentum
Is our information kept confidential?
Who owns the materials you provide?
All tools, frameworks, and documents remain Rivermark Strategy’s intellectual property. You may use them internally but not resell or publish them.
Can the scope change during the engagement?
Cancellation & Reschedule
Can I cancel the engagement?
Yes. You can end the engagement anytime with written notice. All completed work and outstanding invoices remain payable.
Can I delay or pause the project?
Yes. We can pause and restart when you’re ready. Timelines may shift depending on availability.
Can I reschedule meetings?
Of course — please provide at least 24 hours’ notice where possible.
What happens if communication stops?
If we don’t hear from the client for 14 days, work may be paused. Completed work remains chargeable.
How We Maintain Clear Boundaries in Our Work
Guarantee revenue or financial outcomes
We improve clarity, structure, and execution — but results depend on internal factors.
Replace internal leaders or managers
We guide and support; your team executes.
Operate the business for you
We build systems and structure, day-to-day operations remain with your team.
Provide legal, tax, or regulated financial advice
We may highlight risks, but specialised advice must come from licensed professionals.
Work without proper information
Accurate data, documents, and insights are required for effective results.
Enforce staff behaviour
We strengthen systems and expectations; your team must follow through.
Deliver one-size-fits-all programs
Every engagement is customised to your business.
Any hidden fees or commissions
All fees are transparent and agreed in advance.
Unlock a discovery call and your complimentary high-value Insight Form
When You Need Direction, or a Way Out of Financial Pressure
Not every business has the budget for consulting, and that shouldn’t prevent you from getting the support you need. Whether you’re navigating early-stage challenges, operational pressure, or financial strain that you believe you can overcome with the right guidance, we’re here to help. Our support is complimentary, with no obligation and no expectations, just practical, honest advice when you need it most, completely free of charge.
Ready to See Real Results?
If you’re ready to bring clarity, structure, and measurable progress to your business, let’s talk. Your first step is simple, book a complimentary Discovery Call. We’ll help you uncover opportunities, prioritise what matters most, and identify the program that best fits your goals.